Shipping policy
Shipping Policy
At JellyCat Heavn, we aim to deliver your order quickly, safely, and efficiently.
Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays).
Once your order is processed, it will be shipped immediately.
Shipping Time
Delivery times depend on your location:
- Local Shipping: 3–7 business days
- International Shipping: 7–15 business days
Please note that shipping times may vary due to customs, weather conditions, or high demand periods.
Shipping Rates
Shipping costs are calculated at checkout based on your location and selected shipping method.
We may offer free shipping promotions from time to time.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email so you can monitor your delivery in real time.
Customs, Duties & Taxes
For international orders, customers are responsible for any customs fees, duties, or taxes imposed by their country.
Delayed or Lost Packages
We are not responsible for delays caused by shipping carriers or customs.
If your package is lost or significantly delayed, please contact us at support@jellycatsfluffy.store and we will assist you.
Incorrect Shipping Information
Please ensure your shipping address is correct before placing your order.
We are not responsible for orders shipped to incorrect or incomplete addresses provided by customers.